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1. WHAT IS AN E-BOOK?
An E-Book is a digital version of a book that can be read on electronic devices such as computers, tablets, smartphones, or e-readers. Our E-Books are provided in PDF format.
2. WHAT IS A VIDEO COURSE?
A video course is digital educational content provided in the form of downloadable video files (MP4 or similar format). It can be viewed on compatible computers, tablets, or smartphones.
3. HOW DO I PURCHASE A DIGITAL PRODUCT ON YOUR WEBSITE?
To purchase an E-Book or a video course, browse our selection, add your chosen product to your cart, and proceed to checkout. You will need to provide your payment information and complete the transaction. Once your payment is confirmed, you will receive a download link by email.
4. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept various payment methods, including major credit and debit cards through secure platforms such as Stripe. Available options will be displayed at checkout.
5. HOW WILL I RECEIVE MY PRODUCT AFTER PURCHASE?
After your purchase, you will receive a confirmation email containing a download link for your E-Book or video course. You may also access your files through your customer account if available.
6. ON WHICH DEVICES CAN I USE YOUR PRODUCTS?
Our E-Books (PDF) can be read on most electronic devices using a PDF reader (e.g., Adobe Reader). Our video courses can be viewed on any device compatible with standard video formats (e.g., MP4). Please ensure you have the appropriate software installed.
7. WHAT SHOULD I DO IF I HAVE TROUBLE DOWNLOADING?
If you experience an issue during download, first check your spam or junk folder. If the problem persists, please contact our customer support team so we can assist you promptly.
8. ARE YOUR PRODUCTS AVAILABLE IN MULTIPLE LANGUAGES?
Some of our E-Books and video courses are available in multiple languages. Please review the product description to confirm the available language before purchasing.
9. CAN I REQUEST A REFUND?
Due to the digital nature of downloadable E-Books and video courses, all sales are final and no refunds or exchanges are possible after purchase. In the event of a technical issue, contact our customer support team.
10. ARE YOUR PRODUCTS PROTECTED?
Some E-Books or video files may be protected against unauthorized reproduction or distribution. Please review the product details for more information regarding any applicable protections.
11. HOW CAN I CONTACT CUSTOMER SUPPORT?
You can contact our customer support team through our Contact page. We will respond to your request as quickly as possible.
12. DO YOU OFFER DISCOUNTS OR PROMOTIONS?
We occasionally offer promotions on our E-Books and video courses. Subscribe to our newsletter or follow us on social media (Facebook and Instagram) to stay informed.
13. IS MY PERSONAL INFORMATION SECURE?
Yes. Our website uses a secure protocol (HTTPS) as well as secure payment gateways to protect your personal data. For more information, please review our Privacy Policy.
14. WHAT IF I FORGOT MY PASSWORD?
Use the “Forgot Password” link on the login page to reset your password. You will receive an email with the necessary instructions.
15. CAN I USE MY PURCHASE ON MULTIPLE DEVICES?
Yes, you may use your E-Book or video course on multiple devices, provided you comply with the license terms (strictly personal and non-commercial use).
If you have any other questions, please contact us. We’re here to help!
